Privacy Policy and Cookies

 

Our promises

At Ayswap we will always keep your data safe and secure and respect your data. Meaning if we do not need your data, we will delete it.

Protecting Your Privacy

At Ayswap, we are 100% committed to protecting the privacy and security of our customers and site visitors. We appreciate and respect how important your privacy is. If you have any questions about how we Protect Your Privacy, you can reach us at contact@ayswap.com

For all our services, the data controller — the company that’s responsible for your privacy— is Ayswap Limited.

How we use your information

Here is why we need it and how Ayswap uses it.

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

How we use your name & contact details Why?
Deliver your purchases to you We’ve got to do this to perform our contract with you and deliver you a product you purchased.
Send you service messages by text, e-mail, such as order updates We’ve got to do this to perform our contract with you, so you can tell when your order is coming.
Sending you information by email, SMS, or post, about our new products and services To keep you up to date. We only send this with your permission.
Fraud prevention and detection To prevent and detect fraud against either you or Ayswap– unfortunate, but absolutely essential.
Showing you Ayswap.com adverts as you browse the web So you can see our latest products and deals.
Finding out what you, and other customers, like To ensure we are giving you what you want, and to stay ahead of the competition.

Your date of birth information

How we use your date of birth Why?
Fraud prevention and detection To prevent and detect fraud against either you or Ayswap – unfortunate, but absolutely essential

Your gender information

How we use your gender information Why?
To share with you the right type of products To get you to the products that you want and  faster and efficient

Your payment information

This means your card’s CVV code or depends on how you pay to us, but don’t worry, we don’t keep any of this information.

How we use your payment information Why?
Take payment, and give refunds We’ve got to do this to perform our contract with you and accept the payment from you
Fraud prevention and detection To prevent and detect fraud against either you or Ayswap– unfortunate, but absolutely essential

Your contact history with us

What you’ve said to us — for example, over the phone, over the e-mails, on instant chat, or on social media.

How we use your contact history Why?
Provide customer service and support We’ve got to do this to perform our contract with you, after all, you expect the best service from us
Train our staff So that, when you contact us, you get the best possible customer service according to your needs

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time

How we use your purchase history and saved items Why?
Sell you things We’ve got to do this to perform our contract with you-you put your products in the basket so you can buy it
Provide customer service and support, and handle returns We’ve got to do this to perform our contract with you
Finding out what you, and other customers, like To ensure we are giving you what you want, and to stay ahead of the competition

Information about your phone or laptop, and how you use our website and app

The information you give us when you browse our site, including your IP address and device type and if you choose to share it with us, your location data, as well as how you use our website.

How we use information about your phone or laptop, and how you use our website and app Why?
Improve our website and set default options for you, such as language and currency To give you the best possible shopping experience you deserve
Protect our website To prevent and detect fraud against either you or Ayswap – unfortunate, but essential — and to meet our legal obligations about looking after your data

Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions Why?
Run the survey, competition or promotion We’ve got to do this to perform our contract with you and so that you can possibly win the award

 

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience.  That is your choice and we will respect it. We also anonymise and aggregate personal information, so that it does not identify you and use it for purposes including testing our IT systems, research, data analysis, improving our site and developing new products and services for you. We might share this information with third parties.

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement. We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we make sure that it does not identify you.

  • Companies in the Ayswap as sometimes different bits of Ayswap Limited are responsible for different activities (especially licensed ones)
  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
  • Professional service providerssuch as marketing agencies, advertising partners and website hosts, who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
  • Companies approved by you, such as social media sites (if you choose to link your accounts to us)

Marketing messages

If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.

How to stop marketing messages from Ayswap

You can stop receiving marketing messages from us at any time.

You can do this:

  • Through your account settings
  • By clicking on the ‘unsubscribe’ link in any email
  • By contacting us at contact@ayswap.com

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Please note that, as Ayswap comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request. Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in any activity at Ayswap, for example, new coffee shops, new offers etc.

Seeing adverts for Ayswap.com online

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.  We target Ayswap banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service. The banners and ads you see will be based on information we hold about you or your previous use of Ayswap.com.

Your information and countries outside Europe

The USA, for example, is not a country in respect of which there is a European Commission decision of adequacy, and we protect your privacy and your rights through the use of the European Commission’s standard data protection clauses. More information about these is available here- http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087

Keeping your information

We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems. If you no longer wish to be a customer, you can also contact our Ayswap and request to delete all the information we have on you. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your rights

You have the following rights relating to your personal information:

The right to be informed about how your personal information is being used, like this notice

The right to access the personal information we hold about you

The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time

The right to request that we transfer or port elements of your data either to you or another service provider

The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

-If you want to exercise your rights, have a complaint, or just have questions, please contact us first at contact@ayswap.com.

Changes to how we Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the Ayswap website or other Ayswap services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Ayswap.com.

Cookies

We use cookies on our website.

What about cookies?
We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.
(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Basket”.
(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
(3) Customer preference cookies – when you are browsing or shopping on Ayswap, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personalised to you.
(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at-  https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Ayswap user experience.How to contact usWe always want to hear from our customers (especially if you feel we’ve let you down or could do better). If you: have any questions or feedback about this notice, would like us to stop using your information or want to exercise any of your rights as set out above, or have a complaint please don’t hesitate to contact us at contact@ayswap.com. We will be happy to answer any questions you may have. Or if you’d like to, you can write to us at:

Ayswap

32 Cubitt St

London

WC1X 0LR

UK