At Ayswap we will always keep your data safe and secure and respect your data. Meaning if we do not need your data, we will delete it.
Protecting Your Privacy
At Ayswap, we are 100% committed to protecting the privacy and security of our customers and site visitors. We appreciate and respect how important your privacy is. If you have any questions about how we Protect Your Privacy, you can reach us at firstname.lastname@example.org
For all our services, the data controller — the company that’s responsible for your privacy— is Ayswap Limited.
How we use your information
Here is why we need it and how Ayswap uses it.
We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
Your name and contact details
|How we use your name & contact details||Why?|
|Deliver your purchases to you||We’ve got to do this to perform our contract with you and deliver you a product you purchased.|
|Send you service messages by text, e-mail, such as order updates||We’ve got to do this to perform our contract with you, so you can tell when your order is coming.|
|Sending you information by email, SMS, or post, about our new products and services||To keep you up to date. We only send this with your permission.|
|Fraud prevention and detection||To prevent and detect fraud against either you or Ayswap– unfortunate, but absolutely essential.|
|Showing you Ayswap.com adverts as you browse the web||So you can see our latest products and deals.|
|Finding out what you, and other customers, like||To ensure we are giving you what you want, and to stay ahead of the competition.|
Your date of birth information
|How we use your date of birth||Why?|
|Fraud prevention and detection||To prevent and detect fraud against either you or Ayswap – unfortunate, but absolutely essential|
Your gender information
|How we use your gender information||Why?|
|To share with you the right type of products||To get you to the products that you want and faster and efficient|
Your payment information
This means your card’s CVV code or depends on how you pay to us, but don’t worry, we don’t keep any of this information.
|How we use your payment information||Why?|
|Take payment, and give refunds||We’ve got to do this to perform our contract with you and accept the payment from you|
|Fraud prevention and detection||To prevent and detect fraud against either you or Ayswap– unfortunate, but absolutely essential|
Your contact history with us
What you’ve said to us — for example, over the phone, over the e-mails, on instant chat, or on social media.
|How we use your contact history||Why?|
|Provide customer service and support||We’ve got to do this to perform our contract with you, after all, you expect the best service from us|
|Train our staff||So that, when you contact us, you get the best possible customer service according to your needs|
Purchase history and saved items
What you’ve bought and what you’ve stored in your basket for another time
|How we use your purchase history and saved items||Why?|
|Sell you things||We’ve got to do this to perform our contract with you-you put your products in the basket so you can buy it|
|Provide customer service and support, and handle returns||We’ve got to do this to perform our contract with you|
|Finding out what you, and other customers, like||To ensure we are giving you what you want, and to stay ahead of the competition|
Information about your phone or laptop, and how you use our website and app
The information you give us when you browse our site, including your IP address and device type and if you choose to share it with us, your location data, as well as how you use our website.
|How we use information about your phone or laptop, and how you use our website and app||Why?|
|Improve our website and set default options for you, such as language and currency||To give you the best possible shopping experience you deserve|
|Protect our website||To prevent and detect fraud against either you or Ayswap – unfortunate, but essential — and to meet our legal obligations about looking after your data|
Your responses to surveys, competitions and promotions
|How we use your responses to surveys, competitions and promotions||Why?|
|Run the survey, competition or promotion||We’ve got to do this to perform our contract with you and so that you can possibly win the award|
You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. That is your choice and we will respect it. We also anonymise and aggregate personal information, so that it does not identify you and use it for purposes including testing our IT systems, research, data analysis, improving our site and developing new products and services for you. We might share this information with third parties.
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement. We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we make sure that it does not identify you.
- Companies in the Ayswap as sometimes different bits of Ayswap Limited are responsible for different activities (especially licensed ones)
- Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
- Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
- Companies approved by you, such as social media sites (if you choose to link your accounts to us)
If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from Ayswap
You can stop receiving marketing messages from us at any time.
You can do this:
- Through your account settings
- By clicking on the ‘unsubscribe’ link in any email
- By contacting us at email@example.com
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Please note that, as Ayswap comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request. Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in any activity at Ayswap, for example, new coffee shops, new offers etc.
Seeing adverts for Ayswap.com online
We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products. We target Ayswap banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service. The banners and ads you see will be based on information we hold about you or your previous use of Ayswap.com.
Your information and countries outside Europe
The USA, for example, is not a country in respect of which there is a European Commission decision of adequacy, and we protect your privacy and your rights through the use of the European Commission’s standard data protection clauses. More information about these is available here- http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087
Keeping your information
We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems. If you no longer wish to be a customer, you can also contact our Ayswap and request to delete all the information we have on you. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
You have the following rights relating to your personal information:
The right to be informed about how your personal information is being used, like this notice
The right to access the personal information we hold about you
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time
The right to request that we transfer or port elements of your data either to you or another service provider
The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
-If you want to exercise your rights, have a complaint, or just have questions, please contact us first at firstname.lastname@example.org.
Changes to how we Protect Your Privacy
We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the Ayswap website or other Ayswap services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Ayswap.com.
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