Terms & Conditions



The legal 

We’re Ayswap Limited (company number 11393794), a company registered in England and Wales. When you shop with us or access our services and websites (our “Websites”)), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. We keep these terms updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.

To shop with us, you need to

• be at least 16 years old;
• have a credit or debit card that we accept (see the bottom of the page for details of current payment providers); and
• be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

Placing an order

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card. We only accept your order once payment has been approved and we have debited the payment card. You may be able to cancel or change your order within a short period of ordering – timings depend on your chosen delivery method. You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order. All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

We have the right to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we think there’s something evasive going on with an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence and get in touch with us on contact@ayswap.com.

Prices and product descriptions

If we may price up or describe a product promo wrongly we will do our best to resolve it as soon as possible. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it. If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full. Prices include VAT (where applicable). Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged. Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.


Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address. We will do everything to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics, bad weather etc, so please be considered about this. We will keep you updated as much as we can. 

Returns and refunds

You have 14 days to return an item from when it’s delivered for a full refund (we strongly recommend that you get proof of postage). If you return an item after 14 days we don’t have to give you a refund.

Promo Codes

From time to time, we may give you the options to use the Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout. Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple uses, when it can be used etc).  If you’re given a unique Promo Code that is meant just for you please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been the misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we have the right to cancel your Promo Code and/or suspend or even close your account without telling you. We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone (e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code) we have the right to cancel, modify or suspend the Promo Code. 

Your information

Our Privacy Policy sets out how we’ll use your information. If your details change, remember that to keep us up to date so we can continue giving you our best service. At Ayswap we love being able to interact with and chat with you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used. 

What you shouldn’t do

You must not misuse or tamper with our website or other services (“Websites”) – e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc. or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may lead to a criminal offence, but they also get in the way of us giving our loyal Ayswap customers the best service, so we take them really seriously. Ayswap will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities. We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to prevent anyone to do any harm to our Website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers. You are also not allowed to use automated systems or software to extract data from our Website (AKA ‘screen scraping’). Please take note that you agree to indemnify, defend and hold harmless Ayswap, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.

Intellectual property, software and content

Ayswap owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved. You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless of course, you have our express permission. You’re also not allowed to use the Ayswap logo or any Ayswap brand or trademark (or any marks which are colourably similar) without our express permission. 

Linking to this Website

It’s fine for you to link to ayswap.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation. Please don’t link in a way that suggests any form of approval or endorsement by Ayswap where none exists. Our Website must not be framed on any other site without our permission. For further information, you can e-mail us at contact@ayswap.com

Complaints or need to speak to us?

If that happens, please contact our us at contact@ayswap.com and we will work with you to resolve any issues you’re having with our services.

Legal notice

We have the right to amend, remove or vary our products and services and/or any part of the Website (including our Ts&Cs) at any time. These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.

Featuring your coffee shop on the website

If we have reached out to you on via e-mail to feature your coffee shop on Ayswap.com and you have replied positively it means you give us a permission to use the pictures of your coffee shop (which you send to us or previously approved from one of the Ayswap’s representative to take the photos of) on around Ayswap.com Website as well as our social media channels. We have the right to use share the logo of your coffee shops on trade fair or social events in order to showcase our portfolio as well as promote you, but we would always let you know about this in advance. We can always remove your coffee shop or your logo if you ask us to do so as we respect your decisions- you can email us on contact@ayswap.com and we will remove you from our Website. 

User-Generated Content

Have we reached out to you on social media to feature your content on our social media channels? Congrats! It means we love your work. By giving you the opportunity to feature your content on our social media channels and by responding with the required hashtag (such as #Ayswap) you agree:

  • we can use your handle and the content (the “Content”) on ayswap.com and/or on any of Ayswap’s social media platforms (including but not limited to Instagram, Facebook,  Twitter and LinkedIn).
  • we can edit, crop, adapt, enhance or modify the Content according to our brand’s aesthetic

You promise that you:

  • have the permission of everyone in the Content;
  • have the right to grant Ayswap the above rights, and
  • are at least 16.

If you (or anyone in the Content) asks us to remove the Content, we will remove the Content from the social media accounts that Ayswap control. You understand that other users of these social media platforms can also share and make use of the Content once posted.  In particular, a user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms or websites which feature the Content (and sharing capabilities). If you do not want to grant the permissions set out above then please do not give us consent to use the Content